Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Is the welder authentic and covered by warranty?

Yes. The Sunstone Orion mPulse Welder included is brand new, authentic, and backed by a full manufacturer warranty. It includes a user manual, official warranty documentation, and setup instructions directly from Sunstone.

2. What is included in the Permanent Jewelry Starter Bundle?

The bundle includes the official Sunstone Orion mPulse Welder, welding arm, protective eyewear, foaming cleaner, precision tools (pliers, cutter), measuring tools, 5 styles of 14k gold-filled chains (60 inches each), and a foam display card.

3. Is this bundle suitable for beginners?

Yes. This bundle is designed for both serious beginners and experienced artists. It's everything you need to start offering permanent jewelry professionally.

4. Do I need to open any accounts or source materials separately?

No. The bundle is complete and ready to use. It comes with high-quality tools and gold-filled chains so you can begin working immediately.

5. What kind of jewelry can I create with this kit?

You can create welded bracelets, anklets, and necklaces using premium 14k gold-filled chains. Ideal for in-person events, pop-ups, or salons.

6. How many bracelets can I make from the included chains?

Each 60-inch chain can make approximately 8–10 bracelets depending on wrist size. That's up to 50 pieces in total.

7. Do I need any experience to use the welder?

No experience is necessary, but reviewing Sunstone's official setup guide and video tutorials is highly recommended. The Orion mPulse is beginner-friendly and used widely across the industry.

8. How long does shipping take?

All bundles ship from the U.S. and typically arrive within 3–7 business days. Shipping is fast and free.

9. Is there a return policy?

Due to the nature of the equipment and custom chain lengths, all sales are final. Please ask questions before purchasing.

10. Can I contact someone with questions before buying?

Absolutely. Send a message through the contact form or by email. We're happy to assist with any questions about the bundle, setup, or business needs.